Top-Rated Auto Care & Tire Shop in Florence, KY

Ulmer's Specialty Auto Care

4.9

Based on 252 reviews

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Josh N.

14:25 10 Feb 25

My fiance and I both took our cars here for the first time and it was a great experience! They were honest, quick, and very reliable. Will be our new go to!

Alex T.

20:10 06 Feb 25

Very friendly staff. I was able to get my car in for service quick. Very informative and not pushy like other places.

Laith A.

15:48 05 Feb 25

The team at Ulmer’s was professional and provided great service. They always kept me informed about the progress. Highly recommend them for your car work.

Jordan W.

17:24 30 Jan 25

Terrific customer service all the way down to the actual repair itself. Jen is high class and ulmers 100% takes care of their clients.

john R.

16:56 28 Jan 25

Great attention to needs and rapid response!

kelly G.

14:35 23 Jan 25

Great service . Everyone is friendly and polite the work was done on time and they keep you updated as it going on. Definitely recommend

Grant C.

14:35 06 Jan 25

Very thorough detail! You can see exactly everything they work on through a report link they send you, and they even provided a free loaner car. Best place to get your car serviced

Reuben E.

04:50 03 Jan 25

I had an great experience at Ulmer's Auto Care and I highly recommend them to all my friends and family.

Steven Lawrence G.

20:40 26 Dec 24

I own two Volvos. I am a very dedicated Volvo enthusiast. I drive a third Volvo (Prevost) professionally. Ulmers takes care of Volvos with professional experience, pride and honesty. Easy , Upftont and no tap-dancing around car issues, fixes or costs, Ulmers has delivered every time with integrity. For me, they are my Volvo's trustworthy backstop in the Tri- Stare area.

Nicholas H.

19:52 26 Dec 24

The team at Ulmers did a great job. They didn’t have the specific filter that my car needed in stock but they ordered one and it was quickly delivered. They were very courteous made sure I could apply a coupon for a nice discount. I also enjoyed that their waiting room had a large window so you could see the work being performed.My previous car I took exclusively to the dealer to get work done because I thought I was covered by their lifetime warranty. Now that I have a new car and no stupid dealer supplied warranty, I’ll be taking my car here for all the routine maintenance.Following the repair work I received a few messages thanking me for taking my car there as well as a thank you card in the mail. It’s a small touch but shows they care more about their customers.

Megan W.

14:49 19 Dec 24

Very friendly front desk staff. They were very helpful when servicing my Subaru and I will definitely be back!

Mark W.

15:44 16 Dec 24

They are very good and fast. Honest and experienced. Their have my attention. Thank you for making my car run like new.

Akifumi S.

14:24 12 Dec 24

I just had them change oil after being impressed with Ulmer's Loveland location. Since Montgomery was closer to my house, I wanted to try out to see if they have same level of service or not. They did not disappoint me at all. Oil change was done quickly which included multi point inspections which is far more detailed report than you get from dealerships and people work there are professional, knowledgeable and kind. I can not stress that this is the place to be if you want to save money, have high level of service like dealerships. I will go here again for next oil change or any other maintenance. Thanks!

Robert R.

22:28 09 Dec 24

Ulmer’s is very professional and easy to work with. They took time to explain the repair and to mention alternatives.

Susan R.

16:30 03 Dec 24

🙂 Thrilled to have found Ulmer's Auto Care in Montgomery to service Porsche Cayenne. Had car in Louisville and used local Louisville dealer but found the dealership prices very high and they always wanted to do a package of services. Tried one Louisville local shop but they could not get the warning lights off after completing the necessary service. This was NOT a problem at Montgomery Ulmer's! Service was completed and warning lights/messages shut off. The Cayenne is getting some years and mileage on it but now that we have Ulmer's to help us, we will probably hold on to the Cayenne longer. In addition to have confidence in the services performed, the office personnel, Jen, Jeffrey and Shea, were super to work with! A+++

mike S.

13:53 02 Dec 24

Quick turnaround on my request

Meg K.

14:03 30 Nov 24

Great work and very customer service oriented! Honest and trustworthy.

Scott

18:32 29 Nov 24

Good service at a reasonable price. Friendly Staff.

Tammy M.

16:20 26 Nov 24

They got me in same day. was very thankful everyone was very upbeat and kept nd

Mike G.

14:14 26 Nov 24

Good people. Great service

Lois H.

15:04 19 Nov 24

They all are helpful and do a great job

stacy C.

16:31 12 Nov 24

Very thorough and Expedient work. Will definitely use them for other used car inspections.

Matt C.

14:58 12 Nov 24

Prompt, friendly service and competitive pricing. I trust this shop with my daughter’s Subaru.

Scarlett R.

14:31 12 Nov 24

They were beyond helpful and flexible with me when trying to deal with issues regarding my Kia. The staff is very kind and accommodating.

Tracy V.

16:47 07 Nov 24

Everyone is so helpful. Honest estimate and great work on my 1997 Miata

Deven P.

14:58 07 Nov 24

Very professional and knowledgeable team, excellent work. Highly knowledgeable and technical team and you can trust the work they do. Thank you.

barbara N.

15:38 05 Nov 24

Took care of my car issues. Pleasant, knowledgeable.

Magnolia K.

00:59 26 Oct 24

My Husband and I had a terrific car maintenance experience here! The customer service is honestly unmatched. Professional, knowledgeable, thorough, and genuinely kind staff. This is the first pleasant mechanic experience we’ve had in Ohio— Ulmer’s on Montgomery Road is the way to go!

Sean B

18:23 24 Oct 24

Great friendly service, always easy to get work complete

Nancy J.

13:25 21 Oct 24

Honest, friendly service. I would highly recommend Ulmer's Auto Care Center.

Marie M

13:40 16 Oct 24

I love this place. They made everything go so smoothly and explained details in a way I could understand. They answered every question, professionally and compassionately. I was treated with the utmost respect. Awesome!!!

Michael P.

13:17 09 Oct 24

Great Customer Service and timely repair!!

Gwen R.

13:13 26 Sep 24

Specialty is great. Everyone is so friendly and helpful. Feel great about taking my car there every time I go! I know I’m in good hands and being taken care of.

Go Hiking Today (.

17:28 24 Sep 24

Excellent service and work. Friendly, helpful staff. Reasonable prices. Very honest. Hassle free. Highly recommend

Trien D.

21:42 20 Sep 24

Ulmer's took care of my car today and was very upfront with what problems my care had/didn't have. Very reliable, fast and helpful! Really appreciate it, will return if my car ever ran into problems.

Leslie J.

20:31 16 Sep 24

It’s hard to find the right mix of trust, honesty, and specialized expertise in automotive industry. This shop has it;) If you want great service and expertise go here! I took my Mercedes and it’s running much better;)!

Carol L.

17:06 15 Sep 24

Great service

Kelly P.

13:07 15 Sep 24

Always a good experience here! They are fair and honest!

Rick S.

18:51 09 Sep 24

Friendly, worked with me on the loaner car. They made a car problem much easier to deal with.

Norb B.

18:09 05 Sep 24

Came in for an oil And air filter change, all went well. I was provided transportation to and from the service. All three employees were pleasant.

Amy R.

14:16 05 Sep 24

First time visit- oil change and tire rotation - good service

Sang Hoon L.

21:39 04 Sep 24

This is a unique review because I want to give them 5 stars for as much as they did NOT do as they did do. They did do a great job fully evaluating my concern and bringing up a few items of note on the complimentary inspection. They did NOT push me to fix things that were still within mileage and acceptable limits, instead telling me how much more mileage and wear I had before any of those repairs would be recommended. Came away feeling informed and that I would come back to get my car serviced there again!

Victoria G.

20:47 04 Sep 24

Ulmer’s took great care of my car. Quickly, effectively and reasonably!I appreciate their good service!

Drew E.

13:36 03 Sep 24

Best customer service in town

Emma S.

13:15 30 Aug 24

Everyone was super friendly and very helpful. I’m not from around the Montgomery area and I got a flat tire and they were very honest and transparent about prices and timeline which was super helpful for me. Great service all around!

Susan W.

13:15 29 Aug 24

2nd time we used Ulmers!!! Within 1 days our car was towed there and fixed same day!!! Thank u so much

jack D.

20:44 28 Aug 24

Identified and solved the problem quickly. It's good to be able to rely on good skilled mechanics.

Michael R.

14:45 27 Aug 24

I had a friend tell me about Donation's. I called them and they sent me to Ulmer's. I was very pleased with the service and the way I was treated. They will have a new customer as long as I am always treated fairly.

Richard R.

06:29 21 Aug 24

Did a great job and provided details of the checks. Also, provided details of issues and possible repairs.

Sandy B.

13:07 14 Aug 24

Ulmers completed routine suggested maintenance on a Mercedes GLC and only did what was needed, saving me a lot of $$$ while keeping my car in good condition. Very happy with their service and their team is very helpful and friendly.

rachelle S.

22:00 06 Aug 24

I usually do as many mechanical repairs as I can. After replacing struts, control arms and lower control arms you need an alignment. I took my Honda Ridgeline in for that. They were able to get me in the next day. After alignment they test drove the truck. I received a text with photos of other areas of concern. No heavy handed sales pitch, just recommendations. I asked for a quote for replacing the front axles per their photos. A competitive quote and a quick appointment brought the truck back to them the next day. I noticed a shimmy at highway speeds and returned to the shop. Two mechanics worked diligently to diagnose the problem as missing wheel weights and an out of balance wheel. They took the truck on three test rides to assure the truck was right. There was no charge for the second diagnosis and wheel balance. Folks, that’s as good as it gets repairing a vehicle. I may change my habit of doing my own repairs.

Aaron M.

13:19 01 Aug 24

I sent my Land Rover in for a repair. The shop did a diagnostic investigation at no cost, and even though they determined they couldn’t fix the problem, they directed me to a group that could. I had a great experience.

Scott H.

14:43 30 Jul 24

Fantastic place with great service

Deanne K.

16:43 23 Jul 24

Great communication. Above and beyond service. Excellent pricing. Will definitely use them for future needs.

Tara F.

13:06 18 Jul 24

Jeff & Jen (lol!) in the office are amazing and so helpful! They are quick to get me in when my stupid tires get nails in them and the entire team is quick to fix!

Fred M.

02:09 18 Jul 24

Jen was the best. Friendly, helpful, nothing was too much. I am from out of town and needed someone to look at my GTl. These guys squeeze me in and help me out before my long trip home. Will definitely use them again when next in Cincinnati.

Kevin W.

15:21 15 Jul 24

I cannot thank Ulmer's enough for helping my wife and I through a difficult situation. Driving back to Kentucky from Boston, we broke down in OH and were towed to the Montgomery location late Sunday evening based on a recommendation from a friend that lives in Cincinnati. I called them at 7:00 a.m. Monday morning to let them know my truck was in their lot and we were stranded at a nearby hotel. They diagnosed the problem (bad starter), got the part over to the shop, and we were up and running at 11:00 a.m. They even picked us up at the hotel in their shuttle. Wonderful people and exceptional service!!!

Judith J.

14:59 02 Jul 24

The mechanics and their assistants went above and beyond in their work to bring my car back to life. I appreciate their attention to all the areas of my car.

Carey M.

13:17 02 Jul 24

Excellent and super fast service. They specialize in European cars, but can handle any make. Would recommend to everyone.

Mary

15:48 24 Jun 24

Ulmer's is a welcome addition to the Montgomery area. I took my Lexus in for routine maintenance for a first visit and was extremely happy with the service and fair price...especially for Montgomery! The people are very friendly and efficient. I will definitely use them in the future and highly recommend them.

Edward P.

13:27 23 Jun 24

Excellent service, fair competitive prices.

James

14:22 17 Jun 24

Great customer service and communication. They gave us a free second opinion / estimate on a major repair. Car is driving great after the work that had been done.

Ok B.

14:17 23 May 24

I had an amazing time here! I was stranded in the area while on a job search over an hour from home and my usual mechanic. Called around and some how lucked into finding ulmers. The owner specifically helped me out in diagnosing the car. I had a double misfire and was not safe to drive home. He squeezed me in and got me looked at. Ultimately buying parts for a Saab requires that parts be shipped and it takes a while. So he hooked me up with a simple temporary fix and sent me on my way. He answered all my questions and showed AMAZING customer service. And the best part is I was broke 22 year old in a desperate situation rather than taking advantage they got me home safe for FREE. Now I’ve accepted a job and plan on moving near the area and I can’t wait to call them my new mechanics!

Dave W.

15:21 22 May 24

The team did a great job diagnosing and repairing my Explorer. On time and for a reasonable price!

Chris B.

20:16 21 May 24

I appreciate Donovan Tire’s approach to customer service. Honest Service and advice and done on time. Thank you very much!

Hayley L.

13:18 16 May 24

Outstanding customer service and the work was done in a timely manner. Both Shea and Chris were outstanding to speak to and work with. The team did a great job. I will definitely be going back!

Kareen F.

12:22 16 May 24

Professional, kind, flexible and thorough

Mike and Lisa Z.

15:20 09 May 24

Great shop. Honest folks. Quality repairs.

Emilie S.

23:12 08 May 24

Best experience I’ve had at a shop.. EVER! Jen and Jeff gave me exceptional service and kept me in the loop with how my car was doing throughout the whole process. They provided me with a loaner car to drive during the whole process and were always available when I had questions/concerns. I would HIGHLY suggest Ulmers for any work needed done. They were honest and timely and my car is running great now! 10/10!!

Mike B.

13:22 02 May 24

Great to work with, my BMW had multiple issues including a stubborn electrical issue, they were successful addressing them all. Highly recommended.

Mark E. S.

01:25 30 Mar 24

Fixed squeaky brakes on 2011 XC90. And set me up in a clean loaner V70.Love Volvo. Love Donovan. The best.

Patty S.

19:11 24 Mar 24

Friendly, professional service. After a thorough inspection, I was able to determine what I wanted to repair with no pressure from them.

Mark D.

11:42 15 Mar 24

Fantastic service. Great people and super fair pricing. Will be back.

Patricia G.

21:49 11 Mar 24

Wild Bill chose the right team to carry on the Nordic Motors legacy! Still honest, still reasonable, still offering a loaner car.

Sally

16:13 05 Mar 24

Car was serviced speedily, service was excellent and price was fair. A convention location, to boot!

BOB M.

14:40 04 Mar 24

I appreciate that Donavan technicians always perform a thorough inspection of my auto when in for service. Then they tell me what needs immediate attention and what can wait until the next visit. Their focus is safety and reliability. Thank you !!

Sherry W.

18:35 19 Feb 24

best independent certified Volvo master technician at Donavan’s. Why pay outrageous dealership prices!

tony M.

20:54 13 Feb 24

Everything was good. Personable service and clear understanding and explanation of what next steps were.

Steve B.

16:05 13 Feb 24

Fine and timely service on my 2017 Subaru Outback. They know how to use email and texting to keep you informed.

Seth

14:29 13 Feb 24

I have two Volvos and after some bad service experiences elsewhere, I now will only trust them with the team at Nordic/Donovan’s. They clearly outline any issues they find in digestible ways and it’s clear they know their stuff. I trust them wholeheartedly.

tim L.

14:11 01 Feb 24

Great great great people to work with.

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Other Customer Reviews & Testimonials

At Ulmer’s Auto Care Center in Florence, KY we take pride in providing top-quality auto repair services with outstanding customer satisfaction. Don’t just take our word for it—see what our customers have to say on Carfax!

• Carfax Reviews

From the North:

1. Starting Point: I-71/I-75 S
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn left onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Mall
• Turfway Park

From the East:

1. Starting Point: I-275 W
2. Take exit 83 for KY-212 toward Hebron/Burlington
3. Turn left onto KY-212 W
4. Continue onto Burlington Pike
5. 7209 Burlington Pike will be on the right.

Nearby Landmarks:

• Boone County Public Library – Scheben Branch
• Boone Links Golf Course

From the South:

1. Starting Point: I-71/I-75 N
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn right onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Boone County Veterans Memorial Park
• Florence Government Center

From the West:

1. Starting Point: I-275 E
2. Take exit 8A to merge onto I-71/I-75 S toward Lexington/Louisville
3. Take exit 181 for KY-18 toward Burlington/Florence
4. Turn left onto KY-18 E/Burlington Pike
5. Continue straight onto Burlington Pike
6. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Nature Park
• Florence Antique Mall